Refund policy
Last Updated: June 22, 2026
Thank you for shopping with veshirts.online. Customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns, replacements, cancellations, and refunds are accepted.
By placing an order on our website, you agree to the terms of this policy.
BUSINESS INFORMATION
Business Name: PATEL ENTERPRISE
Brand Name: veshirts.online
Managed By: Patel Prashant Mahendrabhai
GSTIN: 24FVZPP6163C1Z1
Email: veshirts@outlook.com
Phone: +91 9537339333
Registered Address:
12, Krushnakunj Society,
Near Ashadeep School, Nana Varachha,
PO: Sarthana, Dist: Surat,
Gujarat – 395006, India
RETURN ELIGIBILITY
You may request a return within 7 days from the date of delivery if:
• The item received is damaged.
• The item received is defective.
• The wrong item was delivered.
• The item received is significantly different from the product description.
To qualify for a return:
• The item must be unused and unwashed.
• Original tags and packaging must be intact.
• Proof of purchase must be provided.
• The return request must be submitted within the return window.
NON-RETURNABLE ITEMS
Returns will not be accepted for:
• Used or washed products.
• Products without original tags or packaging.
• Products damaged due to misuse by the customer.
• Clearance, final sale, or promotional items unless received damaged or defective.
• Gift cards or free promotional products.
HOW TO REQUEST A RETURN
To initiate a return request, contact us:
Email: veshirts@outlook.com
Phone: +91 9537339333
Please include:
• Order Number
• Customer Name
• Mobile Number
• Reason for Return
• Photos of the product (if applicable)
Our support team will review the request and provide further instructions.
REPLACEMENT POLICY
Eligible products may be replaced instead of refunded.
Replacement requests are subject to stock availability.
If a replacement product is unavailable, a refund may be issued.
REFUND ELIGIBILITY
Refunds may be approved under the following circumstances:
• Damaged product received.
• Defective product received.
• Incorrect product delivered.
• Order cancelled before shipment.
• Product unavailable after payment.
All refund requests are subject to verification and approval.
REFUND PROCESS
Once the returned item is received and inspected:
• We will notify you regarding approval or rejection.
• Approved refunds will be processed to the original payment method.
• Refund processing may take several business days depending on your bank or payment provider.
REFUND TIMELINE
Approved refunds are generally processed within 5–10 business days.
The actual credit timeline may vary depending on your bank, card issuer, UPI provider, or payment gateway.
ORDER CANCELLATION
Before Shipment
Orders may be cancelled before dispatch by contacting customer support.
Eligible refunds will be processed to the original payment method.
After Shipment
Orders already shipped cannot usually be cancelled.
Customers may request a return after delivery if eligible under this policy.
RETURN SHIPPING COSTS
If the return is approved because:
• Wrong item delivered
• Damaged item delivered
• Defective item delivered
We may arrange pickup or bear the return shipping cost.
For returns requested for any other reason, return shipping costs may be the responsibility of the customer.
UNDELIVERED OR REFUSED ORDERS
If an order is returned because:
• Incorrect address was provided
• Delivery was refused
• Customer was unavailable
Shipping and handling charges may be deducted from any eligible refund.
FRAUD PREVENTION
PATEL ENTERPRISE reserves the right to reject any return, refund, or replacement request if:
• Fraudulent activity is suspected.
• False information is provided.
• Product inspection does not support the claim.
• Abuse of the return policy is detected.
LIMITATION OF LIABILITY
Our liability is limited to the amount paid for the purchased product.
We shall not be liable for indirect, incidental, or consequential damages arising from product use.
POLICY CHANGES
PATEL ENTERPRISE reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Changes become effective immediately upon publication on the website.
CONTACT INFORMATION
PATEL ENTERPRISE
Brand: veshirts.online
Managed By: Patel Prashant Mahendrabhai
Email: veshirts@outlook.com
Phone: +91 9537339333
Address:
12, Krushnakunj Society,
Near Ashadeep School, Nana Varachha,
PO: Sarthana, Dist: Surat,
Gujarat – 395006, India
Customer Support Hours:
Monday to Saturday
10:00 AM – 7:00 PM IST
For any return or refund-related questions, please contact us at veshirts@outlook.com.